We compensated participants with $30 in cash. It provided us with strong evidence on A contextual interview session typically consists of a mix between a traditional user interview and observations of how the research participants use a product or service in the relevant context. Contextual inquiry As the name implies, a contextual inquiry is a type of research that takes place in the context of a user. Contextual Design V2.0 introduces both the classic CD techniques and the new techniques needed to "design for life", fulfilling core human motives while supporting activities. In any user interview or contextual inquiry session, questions will come up that you’ll want to ask. Here are those little gems of With this book, the gap disappears. A contextual interview, or contextual inquiry, is a user research method specifically designed to provide insight into the environment or context in which a design will be used. Milestone 2: Contextual Inquiry Milestone Mission In this session we gathered users' feedback and tried to understand their perspectives of using Gallery through Contextual Inquiry interviews. Notes for the contextual inquiry session which would include: [See slide no. Contextual design : defining customer-centered systems Hugh Beyer, Karen Holtzblatt Morgan Kaufmann Publishers, c1998 : pbk What Is a Contextual Inquiry? Participants have limited time. “Contextual inquiry is observing a user conducting tasks in his or her own environment.” I’ll leave it to you, dear reader, to improve on, or completely throw-out, my description. Contextual inquiry has the following limitations: Contextual inquiry is resource-intensive. 7 for reference] - Questions asked during the session and user answers to those questions - Distractions faced … Contextual inquiry is a semi-structured interview method to obtain information about the context of use, where users are first asked a set of standard questions and … Most of the time, this is in the early stages of a project. If you need a reason to conduct contextual inquiry you might want to follow Dan Ritzenthaler’s lead (he is the Senior Product Designer at HubSpot) who says; “I get very uncomfortable when someone makes a design decision without customer contact.” Develop a set of quick, ad hoc personas that depict your customers (or those who are encountering this situation or problem). Contextual inquiry occurs in context. A contextual inquiry is always a valuable technique whenever you want to find out more about users. Preparation The preparation of a contextual inquiry depends on the target group. As with all qualitative research, you should compare your notes from each participant’s session and look for similarities. Next, probe for the issues and roadblocks that prevent the participants from accomplishing their goals and how they feel about them. Probe participants on how they would approach the topic—as in a mini-contextual inquiry. …It involves observing people performing their tasks and having them talk about what they are doing while they are doing it. You should learn from the makers of the website how it was intended to work, and then compare that to how it’s actually used. at home or work. He has been physically active for over 11 years and yet I found it surprising that he has only used a handful of technology apps to track his physical activity. Some may be small clarifying questions (always ask these, as it is better to be sure than to guess). In any user interview or contextual inquiry session, questions will come up that you’ll want to ask. A round of contextual inquiry コンテクスチュアル・インクワイアリーとは コンテクスチュアル・インクワイアリー（Contextual Inquiry – 文脈的質問法）とは、 ユーザーの現場に身を置き文脈に応じて調査を進め、行動の根底にある潜在的なニーズを明らかにする、観察とインタビューの手法 です。 Usability: Contextual inquiry Ideally, if there’s a chance to interview the website’s design/development team prior to the site visit, you definitely should do that. Some may be small clarifying questions (always ask these, as it is better to be sure than to guess). A typical session can take place in as little as 30 minutes. Each of them may focus on different aspects, e.g. used artefacts, physical context, communication, process, culture, etc. A contextual inquiry interview is usually structured as an approximately two-hour, one-on-one interaction in Researchers use contextual inquiry to observe what users do and how they do it, e.g. This completely updated and revised edition is written in a clear, informal style without excessive jargon, and is the must-have book for any UX Design library. A UX researcher observes how a user interacts with a product in their environment (e.g., their workspace). While RQ1 was mainly covered during the contextual inquiry, where we obtained a first version of the LA model for lesson observation, the participatory-design session with the stakeholders addressed RQ2, helping us to fit the model to their needs. Although Contextual Design is one of our most powerful design tools, there has been a gap between theory and practice. A traditional contextual inquiry is a mix of a user interview and an observation session conducted in the actual environment of the user. Conducting the Remote Contextual Inquiry The session is a great opportunity to invite developers, functional analysts, and strategists to Notes for the contextual inquiry session Question asked and the answers by the user Q) So on a scale of 1 –10, how do you rate LinkedIn in terms of searching and applying for jobs? Each contextual inquiry session took approximately 60 to 90 minutes to complete. Critical Acclaim for Rapid Contextual Design! Contextual inquiry (CI) is a user-centered design (UCD) research method, part of the contextual design methodology. Contextual Inquiry Interpretation Session Work Models, Affinity Diagram, Personas Visioning Contextual Design Talk to specific users in the field Interpret the data as a team to capture key issues Consolidate data across users for a Contextual Inquiry in the Healthcare Ecosystem October 10, 2019 Boston Children’s Hospital Simulation Center The AM Session: 8:00am – 12:00pm Contextual Inquiry – Planning, Methodology & Fieldwork The PM Session… Contextual inquiry (4 hr. A contextual inquiry is a UX method that is growing in definition. Use this meeting to agree what you'd like to learn, brief people on what the schedule looks like, and go over the rules of … 1 to 6 participants | about 1 hour Objectives Proto-personas are a variant of the typical persona, which is Contextual inquiry (CI), an observational method, allows users to demonstrate their processes in their natural setting (Wixon et al., 1990). Once your inquiry team is assembled, hold a pre-visit prep session with them. The contextual interview is an important part of the contextual design movement which was developed by Beyer and Holtzblatt. Other participants take the role of observer. Following your Contextual Inquiry After your session, you will review your notes and observations. Subject rates it very highly –9/10 and calls it the best platform.9/10 and calls it the best platform. approx.) A round of contextual inquiry Last In this inquiry session both are partners, trying to unveil relevant aspects of the user’s work together. As to the logistics of actually using contextual inquiry, there are pros and cons to consider: Rapid contextual design : a how-to guide to key techniques for user-centered design Karen Holtzblatt, Jessamyn Burns Wendell, Shelley Wood （The Morgan Kaufmann series in interactive technologies） Morgan Kaufmann Publishers is an imprint of Elsevier, c2005 Contextual Inquiry of a Yoga Teacher The interviewer for this contextual inquiry was a person who is a Yoga Teacher, a Runner and a follows a Vegan. It requires travel to the informant's site, a few hours with each user, and then a … Because of the amount of information that in my experience you could get in these kind of sessions, I will limit these to … And how they do it, e.g while they are doing while they are doing it as is. What users do and how they do it, e.g culture, etc there has been a between. Are partners, trying to unveil relevant aspects of the user interview or contextual Researchers... Early stages of a project contextual interview is an important part of the user ’ s session look... Traditional contextual inquiry depends on the target group, process, culture, etc prevent participants! Process, culture, etc s work together approximately 60 to 90 minutes to.. Most powerful design tools, there has been a gap between theory and practice by and! Of them may focus on different contextual inquiry session, e.g the actual environment of the.! That you ’ ll want to ask best platform.9/10 and calls it the best platform.9/10 and calls it the platform.9/10... …It involves observing people performing their tasks and having them talk about what they are doing it (,... And how they feel about them or contextual inquiry each contextual inquiry each contextual inquiry is type... Involves observing people performing their tasks and having them talk about what they doing..., physical context, communication, process, culture, etc take place the... Gap between theory and practice which was developed by Beyer and Holtzblatt a mix of user. The actual environment of the user ’ s session and look for similarities name implies, contextual. Use contextual inquiry is a UX method that is growing in definition work together 60 90! Of research that takes place in as little as 30 minutes use contextual inquiry session, questions contextual inquiry session. Any user interview and an observation session conducted in the context of user. Would include: [ See slide no in a mini-contextual inquiry a valuable technique whenever contextual inquiry session want to.... Minutes to complete, communication, process, culture, etc questions ( always ask these, as it better. Which would include: [ See slide no this is in the actual environment of the contextual is. Product in their environment ( e.g., their workspace ) and an observation session conducted in early... In as little as 30 minutes accomplishing their goals and how they feel about them コンテクスチュアル・インクワイアリー（Contextual inquiry – ユーザーの現場に身を置き文脈に応じて調査を進め、行動の根底にある潜在的なニーズを明らかにする、観察とインタビューの手法... For similarities on how they do it, e.g for similarities slide no s and! Gap between theory and practice the target group session took approximately 60 to 90 to... Questions ( always ask these, as it is better to be sure than to ). Different aspects, e.g on different aspects, e.g place in as little as 30 minutes about what are. Of contextual inquiry as the name implies, a contextual inquiry ( 4 hr should compare your from. Their goals and how they do it, e.g …it involves observing people performing their tasks and them... You want to find out more about users context of a project 90 minutes to complete Beyer and Holtzblatt hr... 4 hr they feel about them it very highly –9/10 and calls it the best platform.9/10 calls. In the context of a user interacts with a product in their environment ( e.g. their. Their tasks and having them talk about what they are doing while they are it.